Housing Matters - Santa Cruz, CA

Contact information

115B Coral St
Santa Cruz, CA 95060
: Phone: 831-458-6020
: https://housingmatterssc.org/
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REVIEWS: 2

  1. Avatar
    2021-03-10 19:21:46
    The Santa Cruz loft was very cold and very very difficult to clean my act up in because of how freezing it wasn't inside of this palette. Although it looks nice on the outside and helpful I must ask why did it take so long just to fill in all these blank spots with all these people that are homeless on the streets did it really need to come to an pandemic just for them to House people? The employees there are not in it for the help of the homeless but more so for looking like Superstars or the a-list team or so called that you would see a magazines they like to gossip and have a crew or group more like a small gang that gangs up on people when they are down and out already. Like myself just because they have the authority to do so they kicked me out simply because someone was having a bad day my reaction gave them a bad taste in their mouth even though they were out of mind for kicking me out in the first place their information on doing so was false basic off of people who didn't really like me being there. No nobody considered the pandemic that we're in and nobody considered that it might be traumatizing to my recovery from drug addiction or that it might put me back on on the streets and put me at risk if I am at risk at all and do not know it I wouldn't even have a chance to say or call anybody on a phone because when I was able to finally after a week get my belongings back after they played games with me for several days I found that my phone was no longer in my belongings. They also then decided to treat me like I was the one that had gone overboard and out of line when I had waited patiently for an hour and a half when I was told it would only be five minutes. Not only did they say that I needed a higher level of care and could not elaborate on this I also had spoken to a supervisor and asked her point blank please tell me what it was that I said or did that ultimately got me the boot what made you want to kick me out? She had replied after stuttering for a minute and trying to figure out what to say you said that you wanted to somebody blank somebody and you were going to blank their blank blank I then had told her excuse me Miss but you are putting words that never existed in my mouth and just cuz you are having a bad day doesn't give you the right to use your authority to push weight around that could best be used on somebody screaming obscenities with a newborn child in front of the shelter.
    Avatar
    2019-09-03 14:14:44
    Intake folks were great, seem motivated to do all they can to help folks, professional & friendly in manner as appropriate, made me feel comfortable & not judged. However, I take exception to being allowed only 5 min of hot water for a shower with 15 min time limit. I just can't take cold showers, sorry. I wish they had told me about the 5 min of hot water rule. I was informed of only the 15 min limit. I told them they should tell folks about this 5 min of hot water rule before they try to shower & was told I should be more grateful...I find this attitude uncalled for, demeaning & just plain rude. Most of us 2nd class citizens are really fed up with this attitude in our daily lives & don't need it from those allegedly there to assist us. It's pretty simple, if you don't like the homeless then don't work there. As for "feeling more grateful"? I didn't even get my lousy 5 min of hot water so I think you can figure out what I think about this. I'm so much more fortunate than most as I live in my RV, VA takes care of my health needs & I'll just have to find some place to shower, such a small hurdle in the survival game. I have no personal experience with the folks working in other areas of the agency as I've dealt with only intake people, but I've heard only good things about the staff from those who use them. Too bad there's such a ridiculous issue with hot water. Is it a cost issue? I'd gladly pay for a shower, even extra for those who have no money. I've explained my limited experience as clearly as I'm able & doubt if this will even be read before being ignored. I don't trust anything anymore & have become cynical beyond my wildest fears...

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Description:

Currently experiencing homelessness? Learn about the resources available from Housing Matters and other community agencies by clicking any of the buttons below. If you would like to reach out directly, please contact us at 831-458-6020.

Housing Matters runs four shelter programs on our campus.

    The first step for placement in one of our shelters or programs is to call (831) 458-6020 to make an appointment for an intake assessment. You may also visit us at 115 Coral Street in Santa Cruz to make an appointment, though in light of coronavirus precautions, phone calls are preferred when possible.

    All Housing Matters shelters operate as a pathway to housing; that is, all shelter residents are expected to be actively working on a plan to get into permanent housing. We provide support in your journey toward housing.

Shelters:

The Loft
The Loft is a low-barrier shelter for up to 43 individuals at a time. The Loft is open to adults who are currently experiencing homelessness and who are partnering with us to end their homelessness. The goal of this shelter program is to provide a temporary and safe place while clients actively work on finding permanent, stable housing. The Loft serves some of our most vulnerable clients.

Recuperative Care Center
The Recuperative Care Center is an innovative medical respite program located on the Coral Street campus. This program is a collaboration between Housing Matters and the County of Santa Cruz Homeless Persons’ Health Project, Dominican and Watsonville hospitals, Palo Alto Medical Foundation (PAMF), Hospice of Santa Cruz County, Kaiser Permanente, and Central California Alliance for Health. Up to 12 individuals experiencing homelessness are able to stay at a time and recover/stabilize while receiving integrated social services including housing planning, mental health care, benefits enrollment, and substance abuse treatment. The Recuperative Care Center aims to reduce recovery time from significant medical events, and to decrease the likelihood of recurring hospital stays.

Rebele Family Shelter
Rebele Family Shelter provides emergency shelter for up to 28 households with children (approximately 90 individuals). Families reside in the shelter while working toward obtaining permanent housing. RFS also includes a dining facility, common areas for social interaction among residents, and play areas for children. Case managers provide support as well as coordination of community services and resources to help families who are working towards building stability and long-term self-sufficiency.

Page Smith Community House
Page Smith Community House is a transitional housing program — not technically a shelter — that provides up to 24 months of supportive transitional housing to 40 individual men and women. Participants live in community housing units, with individual bedrooms and shared common spaces. The program provides homeless adults the opportunity to apply for benefits, attain employment, save money, repair or establish a rental history, and take other important steps toward stability, while receiving intensive case management and other support services.




Do you have items to donate? Contact Housing Matters at the phone number provided above to see if they can use any items you may have to donate.


User Questions & Answers












Important:
Many of these shelters now have waiting lists. Please call before going to them. Many waiting lists are very long. Shelters and service also go out of business. Always call ahead to confirm that this location is still active. If you find that this location is no longer operating, please send us a comment using the form below.

If you have pictures of the shelter, I will upload them on this page. Please email me with the name of your shelter and the pictures to: HomelessSupport@gmail.com

Do you have items to donate? Contact Housing Matters at the phone number provided above to see if they can use any items you may have to donate.

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